IVR Solutions in Vietnam
Automate the Routine; Escalate the Complex
Interactive Voice Response (IVR) lets customers self-serve 24/7, then escalate to agents for complex cases. Perfect for collections, support, renewals, order status, and appointment management—with SBV-aware scripts and MIC-aligned setup.
Empowering Businesses with Proven Impact
1M+
Calls/Day
During COVID-19
500+
Businesses
Supported
Features
- Vietnamese/English menus & prompts.
- Inbound + outbound IVR campaigns.
- CRM/Collections/Order-Mgmt sync.
- Scalable to thousands of concurrent sessions.
- Recording & reporting for audits and QA.
Benefits
- Higher efficiency & resolution with fewer agents.
- Lower costs consistent, polite messaging.
- Compliance & auditability built-in.
- Better customer experience across industries.
Use Cases
01
Automated reminders & status checks
(past-due, renewal, order).
02
Self-service options
confirm intent, get a payment link by SMS, reschedule appointments.
03
Disputes & special cases:
“Press 0 to talk to an agent.”
04
Segmentation
new delinquency vs. chronic; VIP vs. standard.
