AI-Driven Innovation
Just a Step Away
Welcome to IKonTel Vietnam
IKonTel is a global leader in AI-powered communication and automation solutions, now expanding into Vietnam with our flagship platform Hybrify Connecta. With over 15 years of expertise across banking, agriculture, utilities, healthcare, and government sectors, we bring proven global results to Vietnam.
Our mission is simple:
- Help Vietnamese organizations cut costs by up to 90%
- Reduce manpower needs by 70%
- Improve customer engagement through AI, automation, and omni-channel communication
Products
Hybrify Connecta
Unify calls, SMS, chat, and digital channels into one platform for smarter customer engagement.
Collection Made Easy
AI-powered automation that simplifies debt recovery and streamlines payment reminders.
Skip Tracing Solution
Locate and reconnect with hard-to-reach customers using AI-driven insights and multi-channel communication.
Voice Call Quality Check Using AI
Ensure compliance and improve service quality with AI that monitors and analyzes customer interactions.
Gen AI Cloud Telephony
Scale communication with AI-powered cloud telephony, smart call routing, and multi-language support.
Gen AI Voice Bot
Automate conversations for reminders, FAQs, and customer support in multiple languages.
Why Vietnam Needs Smarter AI Communication
Vietnam is experiencing rapid digital growth across financial services, healthcare, telecom, and e-commerce. Yet many organizations still rely on manual, high-cost, and fragmented communication models.
Key challenges include:
- • Rising non-performing loans (NPLs) and compliance pressure in banking.
- • Growing demand for digital-first patient and customer engagement.
- • High costs of traditional telecom and customer support systems.
- • Citizens expecting faster,localized communication experiences.
IKonTel Vietnam addresses these challenges with AI-powered solutions that are scalable, compliant, and designed for Vietnamese language and culture.
End-to-End AI Solutions for Every Industry
IKonTel Vietnam provides customized AI-powered solutions for multiple industries:
Banking & Fintech
Smarter debt recovery, automated payment reminders, and cost-effective borrower engagement.
Healthcare
Appointment reminders, patient support, health awareness campaigns, and follow-up care.
Government & Public Services
Mass communication platforms for policy updates, emergency alerts, and citizen engagement.
Agriculture
AI-driven communication platforms that deliver updates on weather, crop practices, pricing, and government schemes to empower farmers and agri-businesses.
Utilities
Automated customer notifications for billing, payments, service outages, and usage updates, ensuring reliable and efficient engagement with end-users.
Beyond Collections: AI-Powered Communication Services
IKonTel Vietnam is not only about debt recovery — we are a full-spectrum AI communication partner.
Our services include:
AI & Automation
Voice Bots, Robocalls, Agentic AI, Hybrid AI-human support
Telecom Solutions
Cloud Telephony, Toll-Free Numbers, Audio Bridge, Missed Call Services
Messaging Solutions
SMS Gateway, IVR, Long Code Messaging
With IKonTel, organizations can scale communication,reduce costs, and deliver personalized experiences at every touchpoint.
Empowering Businesses with Proven Impact
1M+
Calls/Day
During COVID-19
500+
Businesses
Supported
Why iKonTel
Why Choose IKonTel Vietnam?
Choosing iKonTel Solutions Pvt Ltd means partnering with a company that is committed to your success. Here’s how we bring value to your business.
Global Success in India & Beyond
Global Success in India & Beyond
Trusted by leading banks, hospitals, telecoms, and government agencies.
AI-First Innovation
AI-First Innovation
Automation, compliance, and scalability at the core.
Vietnamese Market Expertise
Vietnamese Market Expertise
Local language support & regulatory alignment.
Hybrid Engagement Model
Hybrid Engagement Model
AI speed + human empathy.
Cross-Industry Impact
Cross-Industry Impact
BFSI, healthcare, agriculture, utilities, and government.
Global Presence, Local Expertise
IKonTel was founded in 2011 with a vision to redefine customer engagement through AI and automation. Headquartered in India, we serve 500+ clients worldwide and have processed over 1 million customer interactions daily during Covid-19.
Our expansion into Vietnam reflects our commitment to emerging digital economies.By combining global expertise with local market knowledge, we ensure that our solutions are not just imported but tailor-made for Vietnam’s regulatory and cultural landscape.
